Refund & Return Policy

Effective Date: October 6, 2025
Company: J&J Growth Strategies, LLC
Brand: Bean Supply ("BS")
Website: www.beansupply.com

1. Overview

This Refund & Return Policy ("Policy") governs all consumer, wholesale, and subscription transactions processed through Bean Supply, a coffee and beverage e-commerce brand owned and operated by J&J Growth Strategies, LLC ("J&J," "we," "our," "us").

By completing a purchase, you ("Customer," "You," or "Buyer") acknowledge that you have read, understood, and agreed to this Policy.

We aim to provide a transparent, fair, and customer-focused experience while maintaining the operational integrity required to fulfill both retail and wholesale/private label orders efficiently.

2. General Eligibility for Refunds and Returns

To qualify for a return, refund, or replacement:

• The request must be made within 14 days of delivery.
• The product must be unused, unopened, and in its original, sealed packaging.
• Proof of purchase (receipt, order confirmation, or invoice) must be provided.
• Returns must include all original inserts, accessories, and promotional items.

Non-Returnable / Non-Refundable Items

The following items are not eligible for return or refund:

• Perishable products: roasted coffee, ground coffee, single-serve pods, cold brew, or similar consumables once opened or exposed.
• Custom blends, private-label, or white-label coffee orders produced specifically for a customer.
• Digital goods, gift cards, or promotional items.
• Subscription orders already processed or shipped.
• Bulk/wholesale orders once production, roasting, or fulfillment has commenced.

3. Damaged, Defective, or Incorrect Shipments

If your order arrives damaged, defective, or incorrect, notify returns@beansupply.com within 7 days of delivery. Include:

• Order number
• Photos of the product and packaging
• A brief description of the issue

Once verified, we will provide one of the following remedies:

• Replacement shipment,
• Refund to the original payment method, or
• Store credit valid for 12 months.

We reserve the right to require the damaged or incorrect item to be returned before issuing any credit or replacement.

4. Return Authorization Process

Submit a Request:

Email returns@beansupply.com with your order number and reason for return.

Receive Authorization:

Upon approval, you'll receive a Return Authorization (RA) number and shipping instructions. Unauthorized returns will not be accepted.

Ship Back the Item:

• Return shipping costs are the responsibility of the customer, except for defective or incorrect items.
• All returns must be shipped within 7 days of RA issuance.
• Clearly mark the RA number on the exterior of the package.

Inspection and Refund:

After inspection, approved refunds are processed within 5-10 business days to the original payment method.

Shipping fees and transaction processing fees are non-refundable unless the return results from our error.

5. Retail and Subscription Orders

5.1 One-Time Retail Orders

Retail customers purchasing one-time coffee or merchandise orders may request refunds or exchanges in accordance with Section 2 of this Policy.

Shipping fees and taxes are not refundable once the order has shipped.

5.2 Subscription Orders

Bean Supply offers recurring coffee subscription programs ("Subscription Plans") billed at weekly, biweekly, or monthly intervals.

By enrolling in a subscription plan, you authorize Bean Supply to charge your selected payment method automatically for each renewal period until you cancel.

Key Terms:

• Cancellations must be made at least 48 hours before the next billing date.
• Subscription orders already processed or shipped cannot be canceled or refunded.
• If a subscription shipment arrives damaged or incorrect, it will be replaced or refunded under Section 3.
• You may pause or modify your subscription anytime by logging into your Bean Supply account or contacting subscriptions@beansupply.com.
• Refunds for subscription renewals will not be issued due to failure to cancel before renewal.
• We reserve the right to terminate or suspend subscriptions at our discretion due to payment failure, supply shortages, or misuse.

6. Wholesale, Bulk, and Private/White Label Orders

6.1 Definition

"Wholesale" or "Private/White Label" orders refer to any purchase of products in quantities intended for resale, distribution, or rebranding, whether roasted, unroasted, packaged, or customized with your branding or specifications.

6.2 Production and Fulfillment

All wholesale and white-label orders require written approval, invoice acceptance, and initial deposit prior to roasting or packaging.

Production begins once payment is received and specifications (blend, roast profile, packaging, labeling, and logistics) are finalized.

6.3 Refund & Cancellation Limitations

Because these products are made to order, all wholesale and private-label sales are final once production has begun.

Refunds or replacements will only be issued if:

• The product delivered is materially defective, mislabeled, or does not conform to agreed specifications; or
• The order was canceled before production or roasting commenced.

If approved, we may provide:

• A full or partial refund,
• Credit toward a future order, or
• A replacement batch at our discretion.

Returned or destroyed inventory may be subject to restocking or disposal fees depending on the product's condition.

6.4 Responsibility for Shipping and Customs

The Buyer is responsible for all shipping, freight, import, duty, and customs charges.

Title and risk of loss transfer upon carrier pickup from our facility.

Refunds will not be issued for delays or losses due to carrier or customs issues beyond our control.

7. Digital and Branded Collateral

If your wholesale or white-label agreement includes digital assets (logos, templates, artwork, or label files) produced by J&J Growth Strategies:

• Digital creative fees are non-refundable once delivered.
• Revisions may be made per the signed contract's terms.
• Design or brand deliverables are covered separately under the Creative & Licensing Agreement between parties.

8. Cancellations

You may cancel a standard retail order before it ships by contacting orders@beansupply.com.

Once the order status shows "fulfilled" or "in transit," it can no longer be canceled and must follow the return procedure.

For subscriptions, cancellations must be completed before the next billing cycle (Section 5.2).

For wholesale/private label, cancellations must occur before production or roasting begins and are subject to a 25% administrative cancellation fee.

9. Refund Method and Timeline

Approved refunds are issued as follows:

All refunds are issued in U.S. Dollars (USD). Exchange rate fluctuations for international orders are the responsibility of the buyer.

10. Fraud, Abuse, and Chargebacks

J&J Growth Strategies monitors all refund requests to prevent abuse.

We reserve the right to:

• Deny refund requests for excessive or repetitive claims,
• Suspend accounts showing signs of chargeback fraud, and
• Report fraudulent claims to law enforcement or payment processors.

Chargebacks filed without prior contact may result in account termination and reversal of promotional credits or loyalty rewards.

11. Amendments and Updates

We may amend this Policy at any time without prior notice. Updates become effective immediately upon publication at www.beansupply.com/refund-policy.

The "Effective Date" will always reflect the current version.

12. Contact Information

For any questions or concerns regarding this Refund Policy or your order, please contact:

13. Legal Notice

This Refund & Return Policy forms part of J&J Growth Strategies' Terms of Sale and Website Terms of Use.

By purchasing from Bean Supply, you agree that any disputes will be governed by the laws of California, United States, without regard to conflict of law principles.